Booking Policy

1. Online Reservations Only

   • All bookings must be made through our official online booking system.

   • Full payment is required at the time of booking to confirm your reservation.

2. Rescheduling

   • Guests may reschedule their booking up to 12 hours before the scheduled start time, subject to availability.

   • Rescheduling requests made less than 12 hours before the booking time cannot be accommodated.

3. Arrival Time

   • Guests must arrive 15 minutes before the scheduled booking time for check-in and safety instructions.

   • Late arrivals may result in reduced activity time or cancellation without refund.

4. Damages

   • Customers are financially responsible for any damage to equipment, property, or facilities caused by their actions or negligence during their booking.

   • The payment method used for the booking may be charged to cover repair or replacement costs.

      Reckless Operation

• Any customer operating equipment recklessly, endangering themselves, others, or property, may be removed from the activity by our Safety Officer without a refund.

• Reckless operation includes, but is not limited to, ignoring safety instructions, speeding in restricted areas, or performing unsafe maneuvers.

1. Reckless Operation

2. • Refund Policy

   • Customer Cancellations

   • Cancellations made 12 hours or more before the scheduled booking time are eligible for a full refund.

   • Cancellations made less than 12 hours before the booking time are not eligible for a refund.

   • Company Cancellations

   • If we cancel a booking due to weather, safety concerns, or other unforeseen circumstances, guests will receive the option of a full refund or rescheduling at no additional cost.

   • Refund Processing

   • All eligible refunds will be processed to the original payment method within 7 business days.

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